Strummer Bob Fields Heads Up Sales in Pittsburgh
When you’ve been serving the IT industry since 1981, have deep roots in your region and throughout the Midwest, and, to quote Chuck Berry, can play guitar like ringin’ a bell, well, you’re bound to be a rockin’ success.
PS Solutions’ Robert (Bob) Fields may have taken a brief hiatus from IT during the Y2K hangover, but we’ll forgive him for that and chalk up 35 years to his investment in the tech industry. He actually started in IT recruiting for an IT consulting firm, but they soon uncovered his true talent.
“I still remember the day, sitting in Pittsburgh, when I sold the highest billing rate for a consultant in the history of the company to a client in Washington, DC,” reminisces Fields. “I found that I really enjoyed the sales side of the house and spent the next ten years with that company advancing in that role.”
He joined PS Solutions in November of 2015. It was a great fit from the get-go, with IT services and the oft-desired tech recruitment. Earlier positions with big companies kept pigeon-holing him into doing things he was good at but didn’t love. He loved account management and the people/problem solving balance it offered. And that’s the role he was looking for.
“Moving to PS Solutions gave me that opportunity,” he said. “It also provided a bit of a homecoming back to a more agile, entrepreneurial, smaller, quality-oriented, regional IT consulting firm. The strong values make such a difference, in my happiness and in the satisfaction of our clients.”
What is it, really, about being an account manager that Bob loves? It’s solving problems for the people within the companies he serves. When we asked him why he thought he excelled, he told us it came down to one thing:
“I listen,” he said. “Many people are too quick to talk, to sell what they want to sell. But if you develop the skill of listening, you’re more certain to understand what is needed. If you have listened, your questions are much more on point, and the client knows that you get it.”
Of course, you have to get to that meeting, right? The one where you get to listen? Opening that door can be a tough nut to crack.
“I have been told by clients that they have given us a chance because of my persistence. In some cases, it was persistence over the space of years,” he says with a smile.
He may have spent his first three years in Erie, but Bob’s a Pittsburgher through and through. In high school he fell in love with writing, and only became a guitar player at 17, once he realized he would like to be able to play the music he wrote. Like every good teenage guitar player, he formed a band, and like every good sales person, he stays in touch. After all these years, and across a myriad of time zones, Bob stays in touch with different members of the band.
Even with more than 30 years of teaching, recording and live performances under his belt, Bob still finds the magic of playing for a crowd. At one particular performance at PPG Paints Arena, PPG Place, he performed for about 500 people during a summer arts festival. “It’s like a glass castle, and when you catch it at sunset, with fountains reflecting the colors, it’s just magical.”
Sometimes it seems that magic is his middle name. It’s actually Boyle, however, which leads him to play a lot of Irish tunes. This means that St. Patrick’s week can be especially busy, as he tries to give back to people of all ages. He developed a way to use new music technology, using a loop pedal to record and play rhythm parts and guitar synthesizer to represent the bass, fiddle, bagpipes, pennywhistle and other instruments. He involves his audience, looping in the seniors at retirement homes and the partakers at the bars. And getting them to sing along is half the fun!
He especially enjoys serving the underserved. “It brings validity to what you’re doing. When you’re playing music it’s not about you – it’s what can you do for others.”
You’ll often find him playing in contemporary music services at church, but he can play classical, rock and folk. He finds what his audience is hungry to hear, and that’s what he delivers.
You could say that Bob is a listener and a problem solver, whether he’s at work or performing. It’s what makes him great at what he does, at home with this family, in the clients’ offices, or on the stage. To Bob, what you can do to make others’ lives more rich is the thing to do.
Hiring programmers a world away has long been a desperate option for those looking to fill their need for tech talent. The argument was simply that American programmers weren’t available or affordable, and going off-shore promised lower costs and a tech team who worked while you slept.
Over time, American C-suites learned that there were hidden costs to the overseas solution. The time zone differential left small windows for communication and problem-solving. And English fluency, together with other cultural understandings, have grown from “nice-to-haves” to essential factors. These ‘soft’ attributes had a major impact on internal project management.
Such real-world lessons now collide with a growing concern of American jobs versus foreign jobs, and the real possibility that bad actors could comprise your offshore team and compromise your software integrity.
Indeed, when offshoring one loses certain control of the project which frequently translates into losing control of the money spent on that project; some companies spend millions without reaching a satisfactory solution. We’ve all heard those nightmares.
While acknowledging the cost savings companies cite for offshoring entire IT departments, what about the occasional, but necessary project updates, system and deliverable alignments that in-house software development teams inevitably face?
Because hiring a full-time developer — or team — requires an extended search, considerable overhead and the moral fiber (or lack thereof) to eliminate staff when the project is complete, companies look to what seems to be the easier and cost-sensitive solution of outsourcing via offshoring.
The alternative is onshore outsourcing. Assembling a stateside team to support and solve urgent software solutions invites creative collaboration, assures accessible control and eliminates the angst that comes with the “long-term commitment” of a new employee.
At PS Solutions, we thrive on providing creative onshore solutions for companies hitting roadblocks with their technology. We assign skilled developers to work onsite with in-house teams, or offsite but easily accessible. Either way, you meet the designers and developers working on your project; you can see the progress they are making and engage as frequently as you like. You’re in control.
Our capacity to scale, staff and site solutions according to client projects is what distinguishes PS Solutions. We match talent to task and temperament to team, assuring project needs and corporate culture are equally considered.
The result is ten years of satisfied clients who have avoided or at least augmented the offshore approach. For major corporations or mid-sized companies alike, onshoring is a welcome alternative to the overseas and often over budget offshore solution.
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