By Wayne Hippo

June 17, 2025

A lot of small business owners I talk to feel unsure about artificial intelligence. Some feel overwhelmed by it. Some are afraid it’s too expensive. Others say, “We’re not a tech company — this doesn’t apply to us.”

But here’s what I tell them:

AI isn’t going to destroy your business.
But your competitors who use it?
They might take your customers.

That’s not fearmongering. It’s just the reality of how fast things are changing.

The New Reality for Small Business

Customers expect quicker responses. More personalized experiences. Less friction at every step.
And the businesses using AI — often in small, behind-the-scenes ways — are meeting those expectations better, faster, and more affordably.
We’re not talking about giant tech stacks or replacing people. We’re talking about practical tools that help a team of five feel like a team of fifteen.

Things like:

• · A chatbot that answers questions on your website while you’re off the clock.
• A system that reads and files invoices — without anyone touching a keyboard.
• A smart scheduler that handles appointment bookings and reminders automatically.
• A content assistant that helps your team generate emails, social posts, and blogs in minutes.

And yes — we help small and mid-sized businesses put these tools in place every day.

You Don’t Need to Be a Tech Company to Use AI

You just need to:

• Have repetitive tasks you’d love to stop doing.
• Want to serve your customers better and faster.
• Be willing to explore where a small change can make a big difference.

Sound familiar?
Then you’re ready.

AI isn’t a replacement for what your business does best. It’s a way to protect your time, improve your service, and stay ahead of the curve.

The Real Cost of Avoiding AI

Waiting might feel safe. But the longer you wait, the further ahead your competitors get — and the harder it becomes to catch up.

I’ve seen companies lose deals because they couldn’t respond fast enough. I’ve seen team members burn out doing work that AI could handle in seconds. I’ve seen small businesses spend more money managing paperwork than selling their services.

That’s the real risk.

What If You Just Started With One Win?

If you’ve been holding back because AI feels too big or too technical, here’s my suggestion:

Pick one thing. One area in your business that frustrates you or slows you down.

Chances are, we can show you how to fix it with AI — quickly, affordably, and without overhauling everything you’re doing.

Want to See What’s Possible?



Want to See What’s Possible?

We’ve created a simple one-pager that outlines 6 of the most effective, easy-to-implement AI services we offer at PS Solutions. These are the same tools that are helping other small businesses save time, cut costs, and improve how they operate.