By Wayne Hippo

October 25, 2023

Overview

At PS Solutions, we’re in the business of improving operational efficiency and boosting profits for companies by enhancing their software systems. A typical request we often encounter involves bridging the gap between a customer’s CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems. 

Problem 

The problem our clients frequently face is the disjointed nature of their CRM and ERP systems. These crucial pillars of business operation often work in isolation, leading to several pain points: 

1. Data Duplication: With data residing in both the CRM and ERP systems, employees must double-enter information, leading to errors, redundancy, and wasted time.
2. Inefficient Processes: A lack of seamless data flow means inefficient processes and slower response times. Critical data updates are not instantly reflected in both systems.
3. Decision-Making Challenges: Incomplete and inconsistent data across systems can hinder informed decision-making. A comprehensive view of customer data remains a distant goal.
4. Customer Service Impact: This disconnection can negatively affect customer service, as sales and support teams may not have access to the latest information they need.

Solutions

For many businesses, these issues become bottlenecks, hindering growth and profitability. However, PS Solutions is ready to provide a solution. 

1. API Connection: Our experienced developers employ API integration to bridge the gap between the client’s CRM and ERP systems. In this example, we work with Oracle Netsuite for ERP and Salesforce for CRM, both of which offer API access.
2. Data Synchronization: Once the APIs are connected, the data synchronization process kicks in. Whether real-time or at scheduled intervals based on client preference, updates made in the CRM are instantly mirrored in the ERP system, ensuring data consistency.
3. Benefits: The benefits of this integration are transformative. Business processes become streamlined, data entry errors are virtually eliminated, and decision-makers enjoy a comprehensive view of customer data. The end result? Enhanced customer service and operational efficiency. 

At PS Solutions, we pride ourselves on harmonizing CRM and ERP systems, offering a solution to common business challenges. Ready to unlock the potential of your CRM and ERP integration? Get in touch with us today! 



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Wayne Hippo is an owner and Managing Partner of PS Solutions, a custom software development and consulting firm with offices in Altoona, PA, Pittsburgh, PA, and Wilmington, NC.
You can reach Wayne at whippo@pssolutions.net